Financial Services Compliance Checks
The FCA received over 2.2 million complaints from consumers in 2020. Check the experience your clients have received when dealing with you
The TBG Group offer a robust Treating Customers Fairly (TCF) and Consumer Duty compliance Programme that assists financial firms to maintain demonstrable evidence of putting customers first. Our expert team can help ensure you maintain compliance through an effective and proven client contact program.
Regulated businesses must actively place the interests of their clients at the centre of their sales and marketing plans. This is furthered by the FCA’s Consumer Duty, which places an obligation on businesses to show that they are adhering to the recently updated Consumer Duty pillars. Under the Consumer Duty regulations, firms must ensure the following:
- That they act in good faith
- They take steps to avoid foreseeable harm to customers
They enable customers to pursue their financial objectives
The TBG Group can record and evaluate your client’s product knowledge and understanding while also assessing whether customers have been treated fairly. We also raise and resolve queries recognised during the programme and quickly identify potential risks while providing a full audit trail for compliance purposes. Our internal compliance and quality management is second to none in the marketplace
Trust and Reputation
Risk Mitigation
Regulatory Compliance
Improved Customer Retention
What We Do - Our Services
We understand that not every financial services firm is the same and not everyone will require the same type of services. However our mission doesn’t change; which is to help you grow. This means that our range of services is necessarily wide. Whether you are looking to build trust and loyalty among your existing clients, bring on new mortgage or protection leads or grow your online presence and brand awareness, we design specific campaigns for you that match your business goals.
Inbound/Outbound Customer Service
Flexible inbound and outbound phone-based customer service solutions that address customer demand and manage response for your firm,
Lead Generation
Delivering prospective clients to you making sure that all leads we provide are of value to your business
Appointment Setting
Quality, qualified appointments that will fill your advisers diaries with genuine, interested prospects.
Data Cleansing & Enrichment
We have extensive experience in conducting telephone-based legacy data cleansing, profiling and enrichment projects
Email Marketing
Creation and distribution of consistent, intent-driven e-mails to existing clients or new prospects accompanied by user actions and detailed reporting
Social Media Marketing
Working with you to create the perfect, tailored social media marketing campaign that aligns with your end-goal objectives
Text Message Marketing
We will work with you to engage customers and boost retention with tailored messaging and easy-to-launch campaigns.
Compliance Checks
A robust Treating Customers Fairly (TCF) and Consumer Duty Compliance Program that assists financial firms in maintaining demonstrable evidence of putting customers first.
Website Build & Management
From initial wireframing and domain setup all the way to ongoing management, we can help at any stage
Surveying
Open dialogue in a polite, professional, and efficient manner to go through your survey in the volumes you want. Full reporting back with MI, any patterns, and further relevant information.
Paid Advertising
We can manage an existing paid ad campaign or create new campaigns that suit your budget, goals and timescales
Design, Print & Direct Mail
We can manage all of your design, print and direct mail for letters, brochures and other business literature indepently or part of a broader client campaign
Call, Email or Meet Us
Take your financial services business to another level with help from our telemarketing and digital marketing specialists at TBG Group . Specialising in everything from lead generation and appointment setting to email marketing and pay-per-click advertising, we’ve got the team, the technology, and the experience to deliver those results and help your business succeed.